Warranty Coverage

The warranty process helps ensure product issues related to defects in material or workmanship are reviewed and resolved according to Whip Mix warranty guidelines.

What This Means for Our Team Members

Whip Mix products are warranted to the original purchaser against defects in material and workmanship when used under normal conditions within the dental profession.

If a customer believes a product is defective, the issue should be reviewed and may require the product to be returned for evaluation.

Warranty requests are typically handled through the RMA process so the product can be inspected.

Warranty coverage varies depending on the product type and situation.

What To Do

If a customer reports a potential warranty issue:

Ask the customer to describe the issue and how the product is being used.
Confirm the purchase date and product information.
Review the applicable warranty period.
If appropriate, request an RMA through Customer Service for evaluation.
Follow the RMA instructions if the product needs to be returned for inspection.

Whip Mix may request that the product be returned to determine whether it qualifies under warranty.

Important Things to Remember

Warranty coverage periods depend on the product and the situation.

Warranty Type	Coverage Period	Notes
Standard Product Warranty	Lesser of the product’s returnable shelf life or 2 years from the original sale date	Applies to defects in material or workmanship under normal use.
Educational Institution Warranty (U.S. & Canada only)	Up to 4 years for base articulators and base facebow models	Applies when the user is actively enrolled in an accredited educational program.
Occlusion Component Warranty (Educational Models)	2 years	Applies to additional occlusion components used with educational articulators.
Products Used for Financing Revenue Programs	1 year from the original invoice date	Applies to products purchased for the purpose of generating financing revenue (such as student loan programs).
Replacement Parts Installed During Repairs	1 year	Applies when parts are replaced after the original factory warranty has expired.

What the Warranty Does Not Cover

Warranty coverage does not apply to:

Normal wear from regular use
• Damage caused by misuse or improper storage
• Products repaired or modified without prior authorization
• Failure to follow Whip Mix instructions for storage or use

Warranty Resolution

If a product is determined to be defective, Whip Mix may:

Repair the product
• Replace the product
• Credit or refund the purchase price

These remedies are the exclusive warranty remedies.

When to Escalate

Escalate the request if:

The product appears to fall outside the warranty period
• The cause of the issue is unclear
• The customer disputes warranty eligibility
• The issue may involve product quality concerns

Reference

For the full legal policy, see Whip Mix Terms & Conditions of Sale (Effective December 1, 2025).

For a quick overview of all sales policies, see Terms & Conditions of Sale (Effective 12/1/25).

Warranty Coverage

This article explains how to review warranty eligibility and respond to customer warranty questions or product defect reports.