Terms & Conditions of Sale (Effective 12/1/25)

Terms & Conditions of Sale (Effective: December 1, 2025)

This article summarizes key commercial rules from the official Whip Mix Terms & Conditions of Sale. It provides quick references, simple explanations, and FAQs so teams understand what to do — and why — without reviewing the full legal document. This summary does not replace the official Terms. The full legal PDF remains the controlling authority.

Quick‑Reference Summary

Topic	Summary
Currency & Pricing	All pricing is in USD and EXW (Ex Works) Seller’s facility. Dealer tiers apply. Prices may change without notice. See: Pricing, Quotes & Dealer Pricing
Minimum Order	Orders under $25 (product value only) incur a $25 service charge.
Risk of Loss (EXW)	Buyer assumes responsibility once goods are delivered to the carrier.
Tariffs & Taxes	Buyer pays all taxes, duties, tariffs, and broker fees. Seller may pass through new or increased tariffs.
Payment Terms	Standard credit terms are Net 30 for approved customers. See: Payment Terms & Late Fees
Late Fees	Unpaid balances may incur late fees up to 1.5% per month.
Cancellations	Orders cannot be cancelled once complete. If production has begun, Buyer pays for work completed and incurred expenses. See: Order Cancellation Rules
Returns (RMA Required)	RMA required for all returns. Standard goods <1 year; chemicals <3 months. Restocking fees apply. See: Returns & RMA Process
Repairs	Diagnostic rate $125/hour + materials. Written approval required. Payment required before shipment. See: Repairs & Diagnostic Charges
Warranty	Most products: up to 2 years. Educational articulators/facebows: up to 4 years. See: Warranty Coverage
Freight Claims	Buyer must file claims within 24 hours for visible damage or loss. See: Freight Claims & Shipping Responsibility
Shortages	Must be reported to Whip Mix within 3 business days of receipt.
Inspection Requirement	Buyer must inspect products within 3 business days of receipt.
Remedy Limitation	Remedy is limited to repair, replacement, or credit only.
Jurisdiction	Governed by Kentucky law. Disputes handled in Louisville, KY.

Frequently Asked Questions

Q: A customer’s order is under $25. What do I say?

A: Explain the $25 minimum or the $25 service charge. Offer to add items to reach the minimum.

Q: A shipment arrived damaged. What do we do?

A: The Buyer must file a carrier claim within 24 hours. Document the issue and support as needed.

Q: Customer reports concealed damage after delivery. Is it valid?

A: Concealed damage must be reported to the carrier within 3 business days.

Q: Customer wants Whip Mix to cover freight for damage. What do I say?

A: Under EXW, transit risk is the Buyer’s responsibility; Whip Mix does not cover freight.

Q: Can we return chemicals?

A: Yes—only if less than 3 months from ship date, unopened, and an RMA is issued.

Q: When is an RMA required?

A: Always. No product may be returned, credited, repaired, or tested without an RMA number.

Q: Customer wants compensation beyond repair/replacement. What do we do?

A: Escalate. Remedies are limited to repair, replacement, or credit only.

Q: Who handles sales tax or tariff disputes?

A: Accounting handles tax/tariff disputes. Customer Service handles operational support.

Q: Can an order be cancelled after it ships?

A: No. Orders cannot be cancelled once complete and ready for shipment.

Important Internal Reminders

EXW means transit risk is not Whip Mix’s responsibility.
Claims and shortages have strict 24‑hour and 3‑day reporting windows.
An RMA is required in all cases.
Warranty remedies are limited to repair, replacement, or credit.
Pricing may change without notice.
Do not promise credits or replacements until eligibility is confirmed.
If unsure, escalate before committing to the customer.

Full Legal Text

The complete Terms & Conditions of Sale (Effective December 1, 2025) are available in the official PDF found HERE. Refer to the PDF for full legal language and authoritative details.