Payment Terms & Late Fees

Payment Terms & Late Fees

The payment terms help ensure that orders are processed under consistent credit conditions and that customers understand when payments are due.

What This Means for Our Team Members

Customers with approved credit accounts are generally offered Net 30 payment terms, meaning payment is due 30 days from the invoice date.

Payment terms are subject to credit approval and may vary depending on the customer’s account status.

If payments are not received within the agreed terms, late payment charges may apply.

What To Do

If a customer has questions about payment terms or invoices:

1. Confirm the invoice number and invoice date.
2. Verify the payment terms associated with the customer account.
3. Explain when payment is due based on the invoice date.
4. If payment is overdue, inform the customer that late charges may apply.
5.  Direct the customer to Accounts Receivable team for payment processing
   questions if needed.

Important Things to Remember

Standard credit terms for approved accounts are Net 30 days from the invoice date.

Key payment conditions include:

• Payment terms are subject to credit approval
• Overdue balances may be subject to late fees of up to 1.5% per month.
• Continued late payments may affect a customer’s credit standing or order processing.
• Customers may contact the Accounting team for questions related to payments, invoices or account balances.

When to Escalate

Escalate the situation if:

• The customer disputes an invoice amount
• The payment terms on the account appear incorrect
• The customer requests changes to credit terms
• There are repeated overdue payments or account issues

Reference

For the full legal policy, see Whip Mix Terms & Conditions of Sale (Effective December 1, 2025).

For a quick overview of all sales policies, see Terms & Conditions of Sale (Effective 12/1/25).