Payment Terms & Late Fees

Payment Terms & Late Fees

The payment terms help ensure that orders are processed under consistent credit conditions and that customers understand when payments are due.

What This Means for Our Team Members

Customers with approved credit accounts are typically offered Net 30 payment terms, unless otherwise stated in the order confirmation or invoice.

Credit terms are subject to a credit check and may be changed at Whip Mix's discretion.

If payments are not received within the agreed terms, late payment charges may apply.

What To Do

If a customer has questions about payment terms or invoices:

1. Confirm the invoice number and invoice date.
2. Verify the payment terms associated with the customer account.
3. Explain when payment is due based on the invoice date.
4. If payment is overdue, inform the customer that late charges may apply.
5. Direct the customer to the Accounting team for payment processing
   questions if needed.

Important Things to Remember

Standard credit terms for approved accounts are Net 30 days after the invoice date, unless otherwise stated in the order confirmation.

Key payment conditions include:

• Payment terms are subject to a credit check and may change at Whip Mix's discretion.
• Past-due balances may be subject to a late fee of 1.5% per month or the maximum rate allowed by law, whichever is lower.
• Customers may contact the Accounting team for questions related to payments, invoices or account balances.

When to Escalate

Escalate the situation if:

• The customer disputes an invoice amount
• The payment terms on the account appear incorrect
• The customer requests changes to credit terms
• There are repeated overdue payments or account issues

Reference

For the full legal policy, see Whip Mix Terms & Conditions of Sale (Effective December 1, 2025).

For a quick overview of all sales policies, see Terms & Conditions of Sale (Effective 12/1/25).