International Shipping & Documentation

The international shipping process helps ensure shipments are properly coordinated and documented according to Whip Mix Terms & Conditions of Sale.

For the purposes of this article, "international shipments" refer to shipments outside the United States. Canadian shipments are handled differently, as freight program coverage applies only to the U.S. border and additional charges apply beyond that point.

What This Means for Our Team Members

International shipments require additional coordination beyond standard domestic shipping.

Whip Mix prepares and ships the order. Once the shipment is delivered to the carrier, the Buyer is responsible for the shipment, including delivery, customs clearance, tariffs, broker fees, and other applicable international charges.

What To Do

If a customer places or asks about an international order:

Confirm the destination country.
Ask if the customer has a customs broker or forwarding agent.
Collect or confirm broker or forwarder contact information.
Provide or confirm required shipping documentation.
Provide a proforma invoice if requested.
Explain what the customer is responsible for (customs, tariffs, delivery).
Escalate if documentation or requirements are unclear.

Important Things to Remember

Forwarders & Customs Brokers

Customers should provide the name and contact information of their customs broker or forwarding agent to help facilitate customs clearance.
The Buyer is responsible for all costs associated with forwarders and customs brokers

Proforma Invoices

Whip Mix will provide a proforma invoice at the Buyer's request
The proforma includes estimated freight charges
Actual freight charges may vary at the time of shipment
The Buyer is responsible for any additional costs beyond the estimate

Tariffs, Duties, & Fees

The Buyer is responsible for all tariffs, duties, customs-related charges, and broker fees
These charges are not included in product pricing

Canadian Shipments

Canadian shipments qualify for the freight program only to the U.S. border
Canadian dealers are responsible for freight beyond the U.S. border, customs clearance, tariffs, and broker fees.

Shipping Responsibility (EXW Reminder)

All shipments are sold EXW (Ex Works) Seller’s facility.

Risk of loss or damage transfers to the Buyer when the shipment is delivered to the carrier
The Buyer is responsible for delivery, customs clearance, tariffs, broker fees, and other applicable international charges from that point forward

What the Buyer is Responsible For

Customs clearance
Tariffs, duties, and broker or forwarding-agent costs
Freight and accessorial charges
Damage or loss after the shipment is delivered to the carrier
Delivery-related fees or delays, including refused or misdirected shipments, demurrage (delay-related shipping charges), and storage charges, when applicable

When to Escalate

Escalate the situation if:

The customer doesn’t have a customs broker or forwarder
Documentation requirements are unclear
The customer disputes tariffs or international charges
Shipment involves complex routing or special handling

Reference

For the full legal policy, see Whip Mix Terms & Conditions of Sale (Effective December 1, 2025).

For a quick overview of all sales policies, see Terms & Conditions of Sale (Effective 12/1/25).

International Shipping & Documentation

This article explains how international shipments are handled, including customs brokers, proforma invoices, and the customer’s responsibility for tariffs, customs clearance, and delivery.