International Shipping & Documentation

The international shipping process helps ensure shipments are properly coordinated, documented, and delivered according to Whip Mix sales terms.

For the purposes of this article, "international shipments" refer to shipments outside the United States. Canadian shipments are handled differently, as freight program coverage applies only to the U.S. birder and additional charges apply beyond that point.

What This Means for Our Team Members

International shipments require additional coordination beyond standard domestic shipping.

Whip Mix prepares and ships the order. Once the shipment leaves the facility, the customer (Buyer) is responsible for managing delivery, customs clearance, and all related international charges.

What To Do

If a customer places or asks about an international order:

Confirm the destination country.
Ask if the customer has a customs broker or forwarding agent.
Collect or confirm broker or forwarder contact information.
Provide or confirm required shipping documentation.
Provide a proforma invoice if requested.
Explain what the customer is responsible for (customs, tariffs, delivery).
Escalate if documentation or requirements are unclear.

Important Things to Remember

Forwarders & Customs Brokers

Customers are encouraged to provide the name and contact information of their customs broker or forwarding agent
The Buyer is responsible for all costs associated with forwarders and customs brokers

Proforma Invoices

Whip Mix may provide a proforma invoice upon request
The proforma includes estimated freight charges
Actual freight charges may vary at the time of shipment
The Buyer is responsible for any additional costs beyond the estimate

Tariffs, Duties, & Fees

The Buyer is responsible for all tariffs, duties, customs-related charges, and broker fees
These charges are not included in product pricing

Canadian Shipments

Freight program applies only to the U.S. border
The Buyer is responsible for freight, customs clearance, tariffs, and broker fees beyond the border

Shipping Responsibility (EXW Reminder)

All shipments are sold EXW (Ex Works) Seller’s facility.

Responsibility transfers once the shipment is given to the carrier
The Buyer is responsible for delivery, customs clearance, and all related international charges from that point forward

What Whip Mix is Not Responsible For

Customs clearance or delays
Tariffs, duties, or broker fees
Delivery beyond the shipment point
Charges related to international shipping or handling

When to Escalate

Escalate the situation if:

The customer doesn’t have a customs broker or forwarder
Documentation requirements are unclear
The customer disputes tariffs or international charges
Shipment involves complex routing or special handling

Reference

For the full legal policy, see Whip Mix Terms & Conditions of Sale (Effective December 1, 2025).

For a quick overview of all sales policies, see Terms & Conditions of Sale (Effective 12/1/25).

International Shipping & Documentation

This article explains how international shipments are handled, including customs brokers, proforma invoices, and the customer’s responsibility for tariffs, customs clearance, and delivery.