Freight Program (Dealer Freight Support)

The freight program helps determine when Whip Mix will cover a portion of freight costs based on order weight and program requirements.

What This Means for Our Team Members

Whip Mix offers a freight support program for U.S. and Canadian dealers only but not all shipments quality.

The larger the order, the more freight Whip Mix will cover – but dealers will still have some shipping-related charges on every order.

Freight coverage is based on:

The total weight of the order
Shipping to one location
Whether the order meets a freight tier

What To Do

If a dealer asks about freight charges:

Confirm the dealer location (U.S. or Canada).
Confirm the shipment is going to one ship-to location.
Check the total gross weight of the order.
Determine which freight tier the order falls into.
Explain what portion of freight is covered and what charges will still apply.
Check the invoice for any additional freight-related charges.
Escalate if freight coverage or charges are unclear or incorrect.

How Freight Coverage Works

Freight coverage is based on total order weight shipped to one location.

Use the table below to determine how much freight Whip Mix will cover:

Tier	Minimum Shipment Weight	Whip Mix Freight Coverage
Tier I	≥ 10,000 lbs.	100% of base freight*
Tier II	≥ 5,000 lbs.	75% of base freight*
Tier III	≥ 2,500 lbs.	50% of base freight*

*Exclusions: Fuel surcharges and accessorial fees are not included in any tier and are always charged to the buyer.

Orders below 2,500 lbs. do not qualify for freight program coverage.

Example:

A 3,000 lb. shipment qualifies for Tier III, so Whip Mix covered 50% of base freight – but fuel and accessorial charges will still appear on the invoice.

Important Things to Remember

Eligibility Rules

Applies only to S. and Canadian dealers
Shipment must be to one ship-to location
Based on total gross weight of products
Includes drop shipments

Order Additions / Changes

From the original order date, a 2-day window is allowed for order additions or changes. These additions may be combined with the original order to help meet freight program weight requirements.

What Whip Mix Covers

When a shipment qualifies:

A portion of base freight based on the weight tier
Carrier selection (when freight is covered)
Shipment sent as Prepaid or Prepaid & Add

What Dealers Still Pay (Important)

Even when freight is covered, dealers should expect to still pay for:

Fuel surcharges
Accessorial charges
Special handling or expediated shipping
Any delivery-related issues (refused, delayed, or misdirected shipments)

Default Shipping Method

Shipments are typically sent freight collect or billed to a third‑party carrier account unless prior arrangements have been made.

Drop Shipments

Included in the freight program if requirements are met
Shipped at the dealer’s risk
Dealer is responsible for delivery outcomes and related charges

Canadian Shipments

Freight program applies only to the U.S. border

Canadian dealers are responsible for:

Freight beyond the border
Customs clearance
Tariffs and broker fees

Shipping Responsibility (EXW Reminder)

All shipments are sold EXW (Ex Works) Seller’s facility.

This means, once the shipment is given to the carrier, the dealer becomes responsible for the shipment.

What Whip Mix is Not Responsible For

Damage or loss during transit
Carrier delays or delivery issues
Refused or misdirected shipments
Storage, demurrage (delay penalty), broker, or tariff-related charges
Shipments using carriers selected by the dealer

What the Dealer is Responsible For

Filing freight claims with the carrier
All freight and accessorial charges not covered by the program
Delivery issues or delays
Customs, tariffs, and broker fees (Canadian shipments)
Any additional shipping related costs

When to Escalate

Escalate the situation if:

Freight tier qualification is unclear
Shipment involves multiple locations
Freight charges look incorrect
Dealer disputes charges or coverage
Shipment falls outside standard guidelines

Reference

For the full legal policy, see Whip Mix Terms & Conditions of Sale (Effective December 1, 2025).

For a quick overview of all sales policies, see Terms & Conditions of Sale (Effective 12/1/25).

Freight Program (Dealer Freight Support)

This article explains how the Whip Mix freight program works, including weight requirements, freight coverage levels, and what charges dealers are still responsible for.